Privacy Notice
- Who are we?
We are Talking Heads Supervision Limited, a social enterprise delivering supervision in education, health and not for profit sectors. This work is carried out by our Director, Lisa Lea-Weston and Talking Heads Associates who are self-employed, professionally qualified supervisors who work with us and have their own practices.
We are registered with Companies House; our registration number is 13585203.
- Our contact details
Name: Lisa Lea-Weston
Registered Office: 32-33 Watling St, Canterbury CT1 2AN
Postal Address: 21 Culver Lane, Chudleigh, TQ13 0PQ
E-mail: adminsupport@talkingheadssupervision.co.uk
- What does this notice cover?
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What is personal data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out below.
- What are my rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- You have the right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details provided in this notice.
- You have the right to ask us for copies of your personal information.
- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- You have the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details provided in this notice.
- You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- You have the right to object to us using your personal data for a particular purpose or purposes.
- You have the right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at adminsupport@talkingheadssupervision.co.uk if you wish to make a request.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in this notice.
- What personal data do you collect and how?
We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any data relating to criminal convictions and/or offences.
|
Data collected |
How we collect the data |
|
Identity Information including:
|
Either you or your employer will give us your name when we begin working with you or when you make an enquiry about working with us. |
|
Contact Information including:
|
Either you or your employer will give us your contact information when we begin working with you or when you make an enquiry about working with us. |
|
Business Information including:
|
Either you or your employer will give us your business information when we begin working with you or when you make an enquiry about working with us. |
|
Payment Information including:
|
If you are working with us as a supplier, you will provide us with payment information so that we can pay you. |
|
Session Information including:
|
If our Director is your supervisor, we will hold notes of your supervision sessions in accordance with best practice guidance for supervisors. |
- How do you use my personal data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
|
What we do |
What data we use |
Our lawful basis |
|
Administering our business. |
Identity Information Contact Information Business Information Payment Information |
Contract Consent |
|
Supplying our services to you. |
Identity Information Contact Information Business Information Session Information |
Contract. |
|
Managing payments for our services. |
Identity Information Contact Information Payment Information |
Contract |
|
Communicating with you. |
Identity Information Contact Information |
Contract Consent |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or text message with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in this notice.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- How long will you keep my personal data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|
Type of data |
How long we keep it |
|
Identity Information including:
|
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
|
Contact Information including:
|
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
|
Business Information including:
|
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
|
Payment Information including:
|
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. |
|
Session Information including:
|
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. |
- How and where do you store or transfer my personal data?
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
- Do you share my personal data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you are working with a Talking Heads Associate, we will share your contact details (name, email, telephone number, job role) with that Associate so they contact you and begin working with you. The Talking Heads Associate will hold that information in accordance with their own Privacy Notice and in accordance with Data Protection Legislation. They are not considered to be processing data on our behalf.
If any of your personal data is shared, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights.
- How can I access my personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email addresses shown in this notice.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.