The Terms and Conditions set out below constitute the legal agreement between you and Talking Heads Supervision Limited relating to the provision of training courses. When you make a booking with Talking Heads, you agree to our terms below – we do not accept any other terms.

Within these terms:

• We refer to Talking Heads Supervision Limited as THS, We, Us, Our etc
• We refer to the person attending/accessing the training as the delegate
• When we refer to writing or written, it includes emails

1. Who we are

We are a social enterprise and company limited by guarantee incorporated in England and Wales with Company Number 13585203 and a Registered Office at 32-33 Watling St, Canterbury CT1 2AN.

2. How to contact us

You may contact us by emailing us on adminsupport@talkingheadssupervision.co.uk

3. How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time you made your booking.

4. General
   • Any description, advertisement, documentation issued by us and any description contained on the THS website or any catalogues relating to the course are issued and published for the sole purpose of giving you a general idea of the course, its content and objectives. Subject to any obvious error, the description and price of the course will be as quoted on the website at the date your booking is made.
   • A booking confirmation brings into existence a legally binding contract based on these terms between you and us.
   • Where you are not a consumer, you acknowledge and agree that you have authority to bind any business on whose behalf you have purchased a place or places on a course.
   • Where you are not a consumer, these terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
   • Where you are not a consumer you acknowledge and agree that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.
   • Where you are not a consumer, you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.
5. Acceptance of bookings
   • Our website guides you through the booking process. All details can be reviewed before completing the booking, so please take the time to read and check the details at each stage.
   • All bookings are subject to availability, and we have the right to reject a booking. If we do not accept your booking, we will inform you by email as soon as possible.
   • Once a booking has been made for a course (either via our website, phone or email), you will receive an automatic email confirming that the booking and payment has been received, and the booking should only be deemed as accepted when this is received. If you have chosen the invoice option, your booking will be deemed accepted once the invoice has been paid.
   • If you do not receive the booking confirmation or invoice within 4 days of your booking, please email adminsupport@talkingheadssupervision.co.uk.
   • Please note that we do not add entries to a delegate’s diaries and calendars – it is your responsibility to keep a record of the training you have booked yourself or a delegate on.
6. Payment and invoices
   • Payment for public courses (classroom and online) is required before the course date. If booking a course on behalf of a delegate, it is the nominator’s responsibility to ensure all necessary communication is shared with the relevant people and the payment terms are met.
   • You must purchase the course(s) by paying the appropriate fees as set out on the website. Payment can be made in the following ways:
     • online by credit or debit card using the web payment system at the time of booking, or
     • if you have requested an invoice, by BACS using the following details:

Sort Code:                          09-01-29

Account Number:          63118742

• We may request payment at the time of booking where we have previously experienced late payment from a customer.
• For bookings placed by private individuals, payment is due at the time of booking, there is no invoice option.
• We reserve the right to refuse entry to a course if the course fee is not paid before the date of the course.
• Unless you are booking an course online, an invoice for payment of the appropriate fees shall be sent to the address you provide (whether a physical address or an email address) at the time of booking and it is your responsibility to ensure the address provided is correct.
• You are required to ensure that any invoice is paid within 30 days of the date on the invoice or prior to the course date whichever is sooner.
• All payments under these terms shall be in UK pounds sterling.

7. Non-payment
   • Where you do not pay the appropriate fees in accordance with Clause 6 this will constitute a breach of this contract and, we may refuse you and your delegates entry to the course.
   • We may take legal action in order to recover any outstanding fees.
   • We may refuse or cancel future bookings where payments for a course under these terms remain outstanding.
8. Our rights to make changes
   • We reserve the right to change venues (within the same city) and substitute trainers and consultants at our discretion.
   • For classroom courses, where THS is unable to deliver the service face to face, the parties may mutually agree an alternative digital platform for delivery.
9. Face to face training
   • The course(s) shall take place on the date and at the venue set out in the booking confirmation unless otherwise changed in accordance with Clause 8. We shall use our reasonable skill and care to deliver the course and comply with the information you have been provided about it.
   • Joining instructions are generally provided at the time of booking along with the invoice. If they are not, they will be provided at least 14 days before the course date. If you have not received them at this point, please email adminsupport@talkingheadssupervision.co.uk. The joining instructions are sent to the delegates. If you have booked a course on behalf of delegate/s we may send the details to you as the nominator, and it will be your responsibility to share those details with the delegate/s.
   • THS are not responsible for any non-attendances as a result of not receiving joining instructions and course details – it is your responsibility to ensure you have received all communications and instructions.
   • Venues for classroom courses will generally be confirmed at the time of booking, but on a rare occasion the venue may change. You will always be informed as soon as possible and updated joining instructions sent.
10. Digital training
    • In advance of digital training, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.
    • You will be sent login details approximately 7 days before the course date. This includes full joining instructions – how to access the training, a link to the training room and access to course documentation. If you have booked a course on behalf of delegate/s we may send the details to you as the nominator, and it will be your responsibility to share those details with the delegate/s.
    • THS are not responsible for any non-attendances as a result of not receiving login details – it is the nominator and delegate’s responsibility to ensure they have received all communications as outlined above.
    • THS are not responsible for any hardware or software issues which result in a delegate not being able to access the training room e.g. firewalls or IT security policies.
    • The price featured for online courses is the fee per person. You are not permitted to share room links and if a delegate logs in without a booking, they will be removed from the room or invoiced for the place.
    • Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.
11. Course materials and information
    • Our course materials are all © Copyright Talking Heads Supervision Limited. Any course materials provided to delegates must not be copied or distributed to any other party without prior written permission.
    • We make every effort to ensure accuracy within our courses and printed materials. THS and our course presenters cannot accept any responsibility for errors contained within these materials – this includes course documentation, slides and brochures.
    • Information and guidance provided both during and after a course is based on best available information at the time of communication and does not constitute professional advice. THS do not take responsibility should you or your organisation act, or refrain to act, on any information provided during or after our courses. We always recommend taking professional advice if you are uncertain.
12. Cancellation, transfer or postponement
    • You can cancel or transfer your booking in the following circumstances:
    • Where you are a consumer, you have the right to cancel within 14 days of receiving the booking confirmation (the ‘cancellation period’). Where you have given consent to the course taking place within the cancellation period, you will lose your right to cancel your booking on the course.
    • If a delegate can no longer attend a course, they can freely nominate another person to attend the same course in their place. This must be confirmed in writing.
    • All cancellation requests must be made in writing by email to adminsupport@talkingheadssupervision.co.uk.
    • Cancellation requests made:
      • more than 91 days before the course date are subject to a £50 cancellation fee which will be invoiced upon written confirmation of the cancellation.
      • within 61 and 90 days of a course are accepted but 25% of the full course fee remains payable
      • within 31 and 60 days of a course date are accepted but 50% of the full course fee remains payable
      • within 1 to 30 days of a course date are not accepted and the full course fee remains payable.

13. Your rights if we cancel a course
    • Wherever possible, we will contact you in advance to tell you we will be cancelling a course, unless an emergency requires us to cancel the course on the day.
    • We reserve the right to cancel or postpone courses if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill.
    • In the event that we cancel or postpone a course, we will offer you a place on the next available course. Alternatively, you may ask for a refund.
14. How we will refund you
    • Where a course is cancelled pursuant to Clause 13.2 or 13.3 you shall be entitled to a refund of the fees for that course within 30 days beginning with the day on which we agree that you are entitled to a refund.
    • Where a course is cancelled pursuant to Clause 13.3 we will refund your fees for the course but not any other expenses (for example; hotel or rail fares). Your refund of course fees will be paid within 30 days beginning with the day on which we agree that you are entitled to a refund.
15. Summary of your legal rights
    • Whilst every effort is made to ensure that our courses are relevant and topical they are not tailored or bespoke for specific businesses or individuals and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted.
    • Nothing in these terms limits or excludes our liability for:
      • death or personal injury caused by our negligence
      • fraud or fraudulent misrepresentation
    • Our liability to you shall be limited to the price you have paid for the course and, subject to Clause 8.2 and 8.4, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:
      • any loss of profits, sales, business, or revenue
      • loss or corruption of data, information or software
      • loss of business opportunity
      • loss of anticipated savings
      • loss of goodwill
      • any indirect or consequential loss
    • If we are providing courses at your business premises, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the course.
16. How we may use your personal information
    • We will use the personal information you provide us:
      • to deliver the course to you
      • to process your payment for the courses
      • to give you information about any of the services we offer, but you may stop receiving this at any time by contacting us using the details provided in Clause 2
    • Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy which is hereby incorporated into this Agreement. Our privacy policy can be accessed online or provided on request.
    • ‘Data protection legislation’ means the Data Protection Act 1998, and from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), and any legislation which amends, extends, consolidates, re-enacts or replaces same, including any additional legislation or regulations that may be made pursuant thereto from time to time.
    • We will only share your personal information with third parties where the law requires us to do so.
17. Other important terms
    • If you have any queries about the course, please contact us using the details provided in Clause 2.
    • Any notice or other communication given by you to us, or by us to you, under or in connection with this contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
    • A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9am on the second business day after posting or if sent by email, one business day after transmission.
    • In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
    • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will inform you in writing if this happens and we will use reasonable endeavours to ensure that the transfer will not affect your rights under the contract.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person (including delegates whom you have booked places for) shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not request payment but we continue to allow you to attend the course, we can still require you to make the payment at a later date.
18. Which laws apply to this contract and where you may bring legal proceedings
    • These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation of the contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, or Scotland, as appropriate.
    • We both irrevocably agree that the courts of England and Wales, or Scotland, as appropriate, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).